Master Terms & Conditions

These Master Terms & Conditions (the “Terms”) constitute a legally binding agreement between Origo Abroad, a consultancy business having its principal place of business at Hyderabad, Telangana, India (the “Company”, “we”, “us” or “our”), and any person or entity who accesses the Website, registers an account, or requests, purchases or uses any Service (the “Client”, “you” or “your”). By accessing the Website or using any Service, you acknowledge that you have read, understood and agreed to be bound by these Terms and by every policy and agreement incorporated by reference into them.

These Terms operate together with, and are supplemented by, the Privacy Policy, the Refund & Cancellation Policy, the Cookie Policy, the Website Disclaimer and any service-specific agreement executed between you and the Company (collectively, the “Agreement Suite”). Where a service-specific agreement conflicts with these Terms, the service-specific agreement shall prevail in respect of that service only.

1. Definitions and Interpretation

1.1 In these Terms, unless the context otherwise requires, the following capitalised terms have the meanings set out below:

• “Agreement” means these Terms together with every document forming part of the Agreement Suite and any Order accepted by the Company.
• “AI Services” means any feature, tool, chatbot, voice agent, receptionist, counsellor, assessment engine or other functionality made available by the Company that is powered wholly or partly by artificial intelligence, machine learning or automated processing.
• “Assessment” means any profile evaluation, eligibility screening, scoring or suitability review conducted by the Company (whether by a human counsellor, an AI system, or both) to indicate a Client’s prospects in relation to a study, employment, visa or immigration objective.
• “Client Materials” means all documents, information, data, credentials and representations supplied by or on behalf of the Client, including identity, education, employment, financial and immigration records.
• “Confidential Information” means any non-public information disclosed by one party to the other that is marked confidential or that a reasonable person would understand to be confidential, including business processes, pricing, methodologies, and the design and operation of the AI Services.
• “Fees” means the charges payable by the Client for the Services, as quoted, invoiced or displayed by the Company from time to time.
• “Order” means a request placed by the Client for one or more Services, whether online, in writing, by message or verbally, that is accepted by the Company.
• “Services” means any and all services offered by the Company, including study abroad consulting, overseas employment consulting, Guaranteed Job Programs, non-guaranteed job assistance, visa and documentation support, admission and university application guidance, statement of purpose and letter of recommendation assistance, resume building, interview preparation, career counselling, immigration guidance, language coaching, Assessments, AI Services, WhatsApp, email, telephone and video consultations, online assessments, partner services, affiliate services, and any digital courses offered in future.
• “Third-Party Provider” means any university, college, educational institution, employer, recruiter, sponsor, examination body, bank, insurer, government department, immigration authority, embassy, consulate, visa processing centre, or other person that is not the Company and whose decisions, requirements or services affect a Client’s objective.
• “Website” means https://origoabroad.com and any associated sub-domain, application, portal or digital property operated by the Company.

1.2 Interpretation. Headings are for convenience only and do not affect interpretation. Words importing the singular include the plural and vice versa. A reference to a person includes a natural person, firm, company or other body corporate. The words “include”, “including” and “in particular” are illustrative and do not limit the words preceding them. A reference to writing includes email and electronic messaging unless stated otherwise.

2. Acceptance of Terms

2.1 You accept these Terms by any of the following acts: accessing or browsing the Website; creating an account; clicking to accept; signing an Assessment or service agreement (including by electronic means); making a payment; or otherwise instructing the Company to provide any Service.

2.2 If you do not agree to these Terms, you must not access the Website or use any Service.

2.3 If you accept these Terms on behalf of another person or an organisation, you represent and warrant that you are duly authorised to bind that person or organisation, and references to “you” include that person or organisation.

2.4 Governing Terms for All Agreements. Unless expressly agreed otherwise in writing by the Company, every Order, Assessment Agreement, service-specific agreement, quotation, proposal, engagement document, or other contractual document issued by the Company shall be subject to, governed by, and incorporated into these Master Terms & Conditions. Together, these documents shall constitute the “Agreement Suite” governing the relationship between the Company and the Client.

3. Eligibility

3.1 The Services are intended for persons who are at least eighteen (18) years of age and capable of entering into a legally binding contract under applicable law.

3.2 A person below the age of eighteen (18) may use the Services only with the involvement, consent and supervision of a parent or legal guardian, who shall be responsible for that person’s use of the Services and bound by these Terms.

3.3 You represent and warrant that all information you provide regarding your identity, age, nationality, qualifications and eligibility is true, accurate, current and complete.

4. User Accounts and Password Security

4.1 Certain Services require registration of an account. You agree to provide accurate registration information and to keep it up to date.

4.2 You are solely responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account.

4.3 Accounts are personal to the Client. You must not share, sell, transfer or permit any third party to use your account. Account sharing is a material breach of these Terms and may result in suspension or termination without refund.

4.4 You must notify the Company promptly of any unauthorised access to or use of your account. The Company is not liable for any loss arising from your failure to safeguard your credentials.

5. Scope of Services

5.1 The Company provides advisory, facilitation, documentation, coaching and technology-enabled services designed to support Clients in pursuing study, employment, visa and immigration objectives. The Company acts as a consultant and facilitator only.

5.2 The Company is not a university, college, employer, recruiter, bank, insurer, law firm, immigration authority or government agency, and does not make admission, employment, visa, immigration, lending or licensing decisions. All such decisions rest exclusively with the relevant Third-Party Providers.

5.3 The precise scope, deliverables, timelines and Fees for any engagement shall be set out in the applicable Order, Assessment Agreement or service-specific agreement. Anything not expressly included is excluded.

5.4 The Company may modify, add to, suspend or discontinue any Service, feature or content at any time, including for maintenance, security, legal or commercial reasons.

6. Assessment Services

6.1 Assessments are provided to help a Client understand indicative prospects and options. An Assessment is an informed opinion based on the information available at the time and does not constitute a promise, guarantee or assurance of any outcome.

6.2 The accuracy and usefulness of an Assessment depend entirely on the accuracy, completeness and honesty of the Client Materials provided. The Company is not responsible for an Assessment rendered inaccurate by incomplete, misleading or false information.

6.3 Assessments may be produced with the assistance of AI Services and remain subject to the AI Services provisions in Clause 10.

6.4 Where a separate Assessment Agreement is executed, that agreement governs the specific Assessment engagement and is read together with these Terms.

7. Study Abroad Services

7.1 Study abroad Services may include profile evaluation, university and course shortlisting, application preparation and submission support, statement of purpose and letter of recommendation assistance, scholarship guidance, document preparation, and coordination with institutions and, where applicable, education loan or visa support providers.

7.2 Admission, scholarship, fee, deferral and enrolment decisions are made solely by the relevant institution in accordance with its own criteria, quotas and timelines. The Company does not control and cannot guarantee any admission, scholarship, ranking, intake, campus, program availability or outcome.

7.3 The Client is responsible for meeting all institutional deadlines, paying all institutional fees directly to the institution unless otherwise agreed in writing, and complying with all conditions attached to any offer.

7.4 The Company does not guarantee the accuracy of institutional information published by third parties, which may change without notice.

8. Overseas Employment Services

8.1 Overseas employment Services may include profile and skills evaluation, resume building, interview preparation, employer or recruiter introductions, documentation support, and coordination in connection with overseas job opportunities, including pathways such as, where offered, Japan-focused programs.

8.2 The Company is a consultancy and facilitator. It does not employ Clients, does not act as the employer of record, and does not control hiring, salary, role, location, working conditions, contract terms, renewal, or continuation of employment, all of which are determined solely by the employer.

8.3 Employment offers, selections and rejections are made exclusively by employers and recruiters in accordance with their own requirements. The Company does not and cannot guarantee any interview, shortlisting, offer, salary, position, visa sponsorship or continued employment except where expressly provided under a Guaranteed Job Program governed by its own agreement.

8.4 Non-guaranteed job assistance is provided on a reasonable-efforts basis only and expressly carries no assurance of placement.

8.5 The Client shall comply with all lawful requirements of prospective employers and destination countries and shall not accept, facilitate or seek any employment that is unlawful in the origin or destination jurisdiction.

9. Guaranteed Job Programs

9.1 Where the Company offers a program described as a “Guaranteed Job Program”, the scope, eligibility conditions, deliverables, timelines, Fees, definition of a qualifying placement, and the specific terms of any conditional assurance or remedy are governed exclusively by a separate Guaranteed Job Agreement executed by the Client.

9.2 Any assurance offered under a Guaranteed Job Program is conditional and applies only where the Client has fully complied with every eligibility criterion, cooperation obligation, documentation requirement, deadline and instruction under the Guaranteed Job Agreement.

9.3 No assurance under a Guaranteed Job Program extends to matters outside the Company’s control, including visa refusal, employer withdrawal, regulatory change, the Client’s conduct, medical or background disqualification, or the Client’s failure to meet program conditions.

9.4 In the absence of an executed Guaranteed Job Agreement, no guarantee of employment of any kind exists, and Clause 11 applies.

10. Artificial Intelligence Services

10.1 The Company offers AI Services, including AI counsellors, AI receptionists, automated assessment tools and messaging assistants, to improve responsiveness and accessibility. The following provisions apply to all AI Services and prevail over any contrary impression created by the AI Services themselves.

10.2 AI responses are informational and general in nature only, are generated automatically, and are provided for convenience and preliminary guidance.

10.3 AI Services may produce responses that are incomplete, outdated, inaccurate or otherwise mistaken. AI output must not be relied upon as a definitive statement of fact, eligibility or entitlement.

10.4 AI output does not constitute, and must not be treated as, legal advice, immigration advice, employment advice, financial advice, or professional advice of any kind.

10.5 Human review may be necessary and is recommended before the Client acts on any AI output. The Client remains responsible for verifying material information with the relevant Third-Party Provider or a qualified professional.

10.6 Conversations and interactions with AI Services may be recorded, stored, transcribed and processed for service delivery, quality assurance, safety, model improvement and training, and record-keeping, subject to the Privacy Policy.

10.7 AI Services may be unavailable, degraded or withdrawn at any time due to maintenance, capacity, third-party dependencies, security or other reasons, and the Company gives no assurance of continuous availability.

10.8 The Client must not attempt to reverse engineer, decompile, extract, replicate, probe, jailbreak, or interfere with the AI Services, the models underlying them, or their prompts, safeguards or datasets.

11. No Guarantee of Outcome

11.1 The Company provides consultancy and facilitation services. Except and only to the extent of an express written assurance in a duly executed Guaranteed Job Agreement, the Company does not guarantee, promise, warrant or assure any outcome, including but not limited to:

• (a) any admission, scholarship, ranking, intake, deferral or enrolment;
• (b) any interview, shortlisting, job offer, salary, position, promotion or continued employment;
• (c) the grant, timing or category of any visa, permit, residence or immigration status;
• (d) approval of any education loan, sponsorship, insurance or financial facility;
• (e) the decisions, timelines, requirements or conduct of any Third-Party Provider; or
• (f) the accuracy or continuity of information published by third parties.

11.2 Statements about typical results, past outcomes, timelines or success rates are illustrative only and are not a promise of any particular result for the Client.

12. Client Responsibilities

12.1 The Client shall:

• (a) provide true, accurate, complete and genuine information and documents, and promptly update them when they change;
• (b) cooperate with the Company and respond to requests, deadlines and instructions without undue delay;
• (c) review, verify and take responsibility for all applications, forms and submissions before they are lodged;
• (d) meet all deadlines and pay all fees payable directly to Third-Party Providers;
• (e) comply with all applicable laws of the origin and destination jurisdictions, including immigration, employment and examination rules;
• (f) make independent enquiries and, where appropriate, obtain independent legal, financial or professional advice before making decisions; and
• (g) treat the Company’s staff, agents and representatives with courtesy and refrain from abusive, threatening or unlawful conduct.

12.2 The Client acknowledges that failure to meet these responsibilities may delay, prejudice or defeat the Client’s objective and may, at the Company’s discretion, result in suspension or termination of Services without refund.

13. Documentation Requirements and Fraudulent Documents

13.1 The Client must submit all documents required for the Services in the format, quality and timelines reasonably specified by the Company or by the relevant Third-Party Provider.

13.2 The Client warrants that every document and statement submitted is genuine, authentic, lawfully obtained, unaltered and accurate, and that the Client is entitled to submit it.

13.3 The Company operates a strict zero-tolerance policy toward fraudulent, forged, tampered, fabricated, plagiarised, impersonated or misrepresented documents or information (“Fraudulent Documents”).

13.4 If the Company reasonably suspects or identifies any Fraudulent Document or misrepresentation, the Company may, without liability and without refund, immediately suspend or terminate the Services, decline to proceed, withdraw any application, retain records, and report the matter to the relevant Third-Party Provider, authority or law-enforcement agency where required or permitted by law.

13.5 The Client shall indemnify the Company against all loss, penalty, claim and cost arising from any Fraudulent Document or misrepresentation supplied by or on behalf of the Client, as further provided in Clause 24.

14. Company Responsibilities

14.1 The Company shall perform the Services with reasonable care and skill and in a professional manner, using commercially reasonable efforts to assist the Client in pursuing the agreed objective.

14.2 The Company shall handle Client Materials in accordance with the Privacy Policy and apply reasonable measures to protect them.

14.3 The Company’s obligations are obligations of means (reasonable efforts) and not obligations of result, except where an express written assurance is given under a Guaranteed Job Agreement.

14.4 The Company shall communicate material updates through the contact channels nominated by the Client.

15. Third-Party Providers, Universities, Employers, Governments and Immigration Authorities

15.1 The Client’s objective necessarily depends on Third-Party Providers, including universities and colleges, employers and recruiters, banks and insurers, examination bodies, governments, immigration authorities, embassies, consulates and visa processing centres.

15.2 Third-Party Providers act independently and according to their own rules, criteria, fees, timelines and discretion. The Company does not control them and is not their agent, and is not responsible or liable for their decisions, delays, errors, requirements, changes of policy, refusals, closures or conduct.

15.3 Fees charged by Third-Party Providers (including application, tuition, examination, visa, biometric, sponsorship, insurance and government fees) are separate from the Company’s Fees, are payable by the Client directly to those providers unless otherwise agreed in writing, and are non-refundable by the Company.

15.4 Any timelines communicated by the Company that depend on Third-Party Providers are estimates only and are not binding on the Company.

16. Fees, Payments and Taxes

16.1 The Client shall pay the Fees specified in the applicable Order, Assessment Agreement or service-specific agreement, in the currency and by the method notified by the Company.

16.2 Unless expressly stated otherwise, Fees are payable in advance, and the Company is not obliged to commence or continue Services until the applicable Fees are received and cleared.

16.3 Fees are exclusive of applicable taxes, levies and duties (including Goods and Services Tax where applicable), which shall be borne by the Client in addition to the Fees. The Company shall issue invoices in accordance with applicable law.

16.4 Bank charges, payment-gateway charges, currency-conversion costs and remittance fees are borne by the Client.

16.5 Fees paid to or payable to Third-Party Providers are separate and are governed by Clause 15.

16.6 Late payment may result in suspension of Services. The Company may set off any amount owed by the Client against any amount payable by the Company.

17. Refunds and Cancellations

17.1 Refunds and cancellations are governed exclusively by the Refund & Cancellation Policy, which is incorporated into and forms part of these Terms.

17.2 In the event of any conflict between these Terms and the Refund & Cancellation Policy on the subject of refunds, the Refund & Cancellation Policy shall prevail.

17.3 For the avoidance of doubt, decisions of Third-Party Providers, including visa refusals, employer decisions and university decisions, do not of themselves give rise to any right to a refund from the Company except as expressly stated in the Refund & Cancellation Policy or a service-specific agreement.

18. Communications, Consents and Electronic Signatures

18.1 Communication consent. By providing your contact details and using the Services, you consent to receive service-related communications from the Company by telephone, SMS, email, WhatsApp, in-app messaging and other channels you have provided.

18.2 WhatsApp consent. You expressly consent to the Company contacting you and providing support through WhatsApp and similar messaging platforms, and you acknowledge that such platforms are operated by third parties subject to their own terms and privacy practices.

18.3 Call and interaction recording consent. You consent to the recording, storage and processing of telephone calls, video consultations and AI interactions for quality assurance, training, verification, dispute resolution and record-keeping, subject to the Privacy Policy.

18.4 Marketing consent. Where you have opted in, you consent to receive promotional and marketing communications. You may withdraw marketing consent at any time using the unsubscribe mechanism or by contacting the Company; withdrawal does not affect service-related communications.

18.5 Electronic signatures. You agree that agreements, consents and acceptances may be executed and evidenced electronically, including by clicking to accept, typing your name, using an e-signature tool, or confirming by message, and that such electronic execution is valid, binding and admissible to the fullest extent permitted by applicable law.

18.6 Data sharing consent. You consent to the sharing of Client Materials with Third-Party Providers and service partners strictly as necessary to deliver the Services, as further described in the Privacy Policy.

19. Data Protection and Data Sharing

19.1 The Company collects, uses, stores, shares and protects personal information in accordance with the Privacy Policy, which is incorporated into these Terms.

19.2 The Client authorises the Company to share Client Materials with universities, employers, recruiters, sponsors, banks, insurers, examination bodies, governments and immigration authorities to the extent reasonably necessary to provide the Services and to comply with law.

19.3 The Client is responsible for ensuring that any third-party personal data the Client provides to the Company (for example, referees or dependants) has been collected and shared lawfully and with appropriate consent.

20. Intellectual Property

20.1 All intellectual property in the Website, the AI Services, the Company’s methodologies, templates, assessment logic, content, branding, logos, trade names and materials is owned by or licensed to the Company and is protected by law.

20.2 The Company grants the Client a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Services for the Client’s own personal, non-commercial purpose of receiving the Services, and for no other purpose.

20.3 The Client shall not copy, reproduce, modify, distribute, publish, sell, licence, scrape, data-mine, frame, mirror, or create derivative works from the Website, the AI Services or the Company’s materials without the Company’s prior written consent.

20.4 The Client shall not use, register or exploit the Company’s name, logo, branding or trade marks, or any confusingly similar mark, and shall not misrepresent any association, endorsement or partnership with the Company.

20.5 Where the Company prepares bespoke deliverables for the Client (such as a statement of purpose or resume), the Client receives a licence to use those deliverables for the intended purpose; the Company retains ownership of its underlying know-how, templates and processes.

21. Confidentiality

21.1 Each party shall keep the other party’s Confidential Information confidential, use it only for the purposes of the Agreement, and not disclose it except to those who need to know it and are bound by equivalent obligations, or as required by law or a Third-Party Provider to deliver the Services.

21.2 Confidentiality obligations do not apply to information that is or becomes public through no breach of the Agreement, is independently developed, or is lawfully received from a third party without restriction.

21.3 This Clause survives termination of the Agreement.

22. Acceptable Use and Prohibited Conduct

22.1 When accessing the Website or using the Services, the Client shall not:

• (a) use the Services for any unlawful, fraudulent or deceptive purpose;
• (b) submit false, forged or misleading information or Fraudulent Documents;
• (c) impersonate any person or misrepresent an affiliation;
• (d) upload or transmit malware, viruses or harmful code, or attempt to gain unauthorised access to, disrupt or attack the Website or systems;
• (e) reverse engineer, probe, scrape or interfere with the AI Services or their safeguards;
• (f) record, intercept or publish any communication without lawful authority or the Company’s consent;
• (g) send spam or engage in unsolicited or bulk messaging through the Company’s channels;
• (h) harass, abuse, threaten, defame or discriminate against the Company’s staff, agents or other users;
• (i) share, resell or provide unauthorised access to an account; or
• (j) infringe the intellectual property, privacy or other rights of the Company or any third party.

22.2 The Website’s Acceptable Use Policy and Website Disclaimer are incorporated by reference and supplement this Clause.

23. Protection Against Fraud and Abuse

23.1 The Company maintains protections against, and prohibits, the following conduct, each of which is a material breach of these Terms: submission of fake or fraudulent documents; identity fraud and impersonation; chargeback fraud and abuse of payment mechanisms; abuse, harassment, intimidation or threats directed at staff; defamation of the Company or its staff; misuse or unauthorised use of the Company’s branding; reverse engineering or interference with the AI Services; unauthorised recording or interception of communications; spam; harassment; cyber attacks; and account sharing.

23.2 Chargeback fraud. Initiating a chargeback, payment reversal or dispute in respect of Services duly ordered and provided, otherwise than in accordance with the Refund & Cancellation Policy, constitutes a breach of these Terms. The Company reserves the right to contest such chargebacks, recover the disputed amount together with associated costs, suspend Services, and pursue available remedies.

23.3 Defamation and branding. The Client shall not publish false, misleading or defamatory statements about the Company, nor use the Company’s name, logo or branding in a manner that is unauthorised, misleading or damaging. The Company reserves all rights and remedies in respect of such conduct.

23.4 The Company may take any lawful measure it considers appropriate in response to prohibited conduct, including warning, suspension, termination, retention of records, refusal of future Services, recovery of losses and costs, and reporting to competent authorities.

24. Limitation of Liability

24.1 Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud.

24.2 Subject to Clause 24.1, the Company shall not be liable for any of the following, whether arising in contract, tort (including negligence), statute or otherwise:

• (a) the decisions, acts, omissions, delays, errors or conduct of any Third-Party Provider, including refusals of admission, employment, loans, visas or immigration status;
• (b) loss arising from information that is inaccurate, incomplete, false or misleading where supplied by or on behalf of the Client, or from the Client’s failure to meet a responsibility under Clause 12;
• (c) loss arising from reliance on AI output, general information, illustrative results or estimated timelines;
• (d) unavailability, interruption, degradation or discontinuation of the Website or any Service;
• (e) indirect, incidental, special, punitive or consequential loss, or loss of profits, opportunity, savings, goodwill or data; or
• (f) any event beyond the Company’s reasonable control, including as described in Clause 26.

24.3 Subject to Clause 24.1, the Company’s total aggregate liability arising out of or in connection with the Agreement and the Services shall not exceed the total Fees actually paid by the Client to the Company for the specific Service giving rise to the claim in the twelve (12) months preceding the event giving rise to liability.

24.4 The Client’s statutory rights that cannot be excluded are not affected by this Clause.

25. Indemnity

25.1 The Client shall indemnify, defend and hold harmless the Company, its owners, directors, employees, agents and partners against all claims, demands, losses, liabilities, penalties, fines, damages, costs and expenses (including reasonable legal costs) arising out of or in connection with:

• (a) any Fraudulent Document, false statement or misrepresentation made by or on behalf of the Client;
• (b) the Client’s breach of these Terms, the Agreement Suite or any applicable law;
• (c) the Client’s prohibited conduct under Clauses 22 and 23, including chargeback fraud, identity fraud, abuse of staff, defamation, and misuse of branding; and
• (d) any third-party personal data supplied by the Client without lawful basis or consent.

25.2 This Clause survives termination of the Agreement.

26. Force Majeure

26.1 The Company shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, epidemics or pandemics, war, civil unrest, terrorism, strikes, government action or restriction, changes in immigration or employment policy, embassy or consulate closures, failure of Third-Party Providers, power or internet outages, telecommunications or platform failures, and failures of banking or payment systems.

26.2 If a force majeure event continues for a prolonged period, either party may suspend affected obligations, and the parties shall discuss reasonable adjustments in good faith.

27. Validity and Expiry of Agreements

27.1 Unless a different validity period is expressly stated in a particular quotation, Order, Assessment Agreement or service-specific agreement, any offer, quotation or proposed agreement issued by the Company shall automatically expire fifteen (15) days from its date of issue if not accepted, signed or renewed in writing by the Client within that period.

27.2 An expired offer, quotation or agreement confers no rights and may be withdrawn or varied by the Company. The Company may, at its sole discretion, renew, reissue or extend it in writing.

27.3 Fees, timelines and terms are valid only for the stated validity period and are subject to change upon expiry.

27.4 Acceptance after expiry is effective only if confirmed in writing by the Company.

27.5 Transitional Provision. Effective from the Effective Date, the standard validity period for offers, quotations, Orders, Assessment Agreements, and service-specific agreements issued by the Company has been revised from ninety (90) calendar days to fifteen (15) calendar days. This revised validity period applies only to agreements issued on or after the Effective Date. Agreements issued before the Effective Date shall remain subject to the validity period applicable at the time they were issued, unless otherwise agreed in writing by both parties.

27.6 Acceptance and effectiveness of agreements. For any Agreement to be effective, the Client must sign the agreement and, before the expiry of its validity period (including the fifteen (15) day validity period under Clause 27.1), must (a) upload the signed copy of the Agreement through the Client’s account on the Company’s portal, and (b) simultaneously email a copy of the signed Agreement to the Company at info@origoabroad.com. An Agreement shall not be effective, and the Company shall have no obligation to perform any Services under it, unless both actions are completed within the validity period. Failure to upload the signed Agreement in the portal and to email it to the Company before the expiry of the validity period shall render the Agreement automatically null, void and without effect, without any liability on the part of the Company.

28. Suspension

28.1 The Company may suspend a Client’s access to the Website, any account, or any Service, in whole or in part, with or without notice, where it reasonably considers it necessary, including for suspected breach of these Terms, suspected Fraudulent Documents, non-payment, security concerns, abusive conduct, legal or regulatory reasons, or maintenance.

28.2 Suspension does not, of itself, entitle the Client to a refund and does not relieve the Client of accrued payment obligations.

29. Termination

29.1 Either party may terminate an engagement in the circumstances and manner permitted by these Terms or the applicable service-specific agreement.

29.2 The Company may terminate the Agreement or any Service immediately, without liability and without refund except as provided in the Refund & Cancellation Policy, where the Client commits a material breach, supplies Fraudulent Documents, engages in prohibited conduct under Clauses 22 or 23, fails to pay, or where required by law.

29.3 On termination, the Client shall pay for all Services performed and costs incurred up to the date of termination. Clauses relating to intellectual property, confidentiality, protection against fraud and abuse, limitation of liability, indemnity, governing law and jurisdiction, and any provision that by its nature should survive, shall survive termination.

30. Dispute Resolution, Governing Law and Jurisdiction

30.1 The parties shall first attempt in good faith to resolve any dispute amicably through discussion within a reasonable period after written notice of the dispute.

30.2 The Agreement and any dispute or claim arising out of or in connection with it, its subject matter or formation (including non-contractual disputes) shall be governed by and construed in accordance with the laws of the Republic of India.

30.3 The courts at Hyderabad, Telangana, India shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Agreement, and the parties irrevocably submit to that jurisdiction.

31. Severability

31.1 If any provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or if that is not possible, severed, and the remaining provisions shall continue in full force and effect.

32. Amendments

32.1 The Company may amend these Terms and the Agreement Suite from time to time. The current version will be published on the Website with an updated effective date and version number.

32.2 Amendments take effect from the stated effective date. Continued use of the Website or Services after that date constitutes acceptance of the amended Terms. Where a change materially affects an ongoing engagement, the Company shall use reasonable efforts to notify the affected Client.

33. Assignment

33.1 The Client may not assign, transfer or sub-contract any of its rights or obligations under the Agreement without the Company’s prior written consent. The Company may assign or transfer its rights and obligations to an affiliate or successor in connection with a reorganisation or transfer of business.

34. Notices

34.1 Notices to the Company must be sent to the contact details in Clause 36. Notices to the Client will be sent to the contact details provided by the Client. Notices sent by email or messaging are deemed received on the day of transmission unless a delivery failure is received.

35. Entire Agreement

35.1 The Agreement Suite constitutes the entire agreement between the parties in relation to its subject matter and supersedes all prior discussions, representations, understandings and arrangements, whether oral or written.

35.2 Each party acknowledges that it has not relied on, and shall have no remedy in respect of, any statement or representation not expressly set out in the Agreement Suite, save in respect of fraud. No failure or delay in exercising a right operates as a waiver of it.

36. Contact Details

36.1 Questions, notices and requests relating to these Terms may be directed to:

• Origo Abroad
• Hyderabad, Telangana, India
• Website: https://origoabroad.com
• Email: info@origoabroad.com | Phone/WhatsApp: 8499931159